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Latest Articles from ManageEngine IT Matters
The help desk forms the backbone of IT operations for many federal, state and local government agencies. In fact, the cross-functional nature of its operation means the help desk directly impacts productivity and is an essential part of what enables an agency to meet its stakeholder ne...
Over the past few years, IT service management (ITSM) has become increasingly important to an organization's IT strategy, and companies are seeking new ways to improve IT service delivery and efficiency via better ITSM processes. This increases the importance of tracking and measuring ...
Service desk managers and CIOs are key decision makers who need insight from their data to formulate better strategies. For instance, by tracking including technician performance, service desk responsiveness, IT user preferences, customer satisfaction, SLA violation rate, and other cri...
For those of us in IT management, analytics is a familiar topic with a familiar value proposition. But for many organizations, success with IT analytics is less familiar. Why do so many fail in their adoption attempts? And how can you avoid failure and embrace success? As we'll see bel...
The Internet of Things (IoT) is going to transform society. The buzz across the technology industry about machine-to-machine connectivity — where virtually every object is interconnected via embedded sensors, software and electronics to collect and exchange data — is in the news daily....
The volume of transactions running through websites and mobile apps make customer-facing applications crucial to online businesses. If these applications perform well for their users, they generate revenue for the business. If they don't, they affect the credibility of the business, wh...
The agile approach is everywhere. Born in the software development world, agility means adaptive planning, ongoing development and continuous improvement. Rapid and flexible response to change is critical. It is not surprising that the best practices of agile software development penet...
Just as writing has come to mean texting, blogging or any form of digital writing, the cloud today means one or all of the three Cs: computing, connectivity and communication. And just as nearly all thought to putting pen to paper has disappeared, all reference to the natural cloud is ...
As I tour the world helping Active Directory administrators, auditors and security professionals secure their Windows environment, I often get questions about privileged access. The questions usually are about how privileges are granted and how an organization can know if its privilege...
In an era of unified IT, you can no longer afford to take a silo-based approach to monitoring and troubleshooting IT problems. It's time for network engineers, server admins and application engineers to expand beyond their particular domains anddepartment-specific tools. It's time to e...