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Top Stories by ManageEngine IT Matters

Make Sense of Your Data with Analytics By Pritika Ramani, Product Analyst, ManageEngine The reality of data ubiquity is here-data is buried in operational statistics, machine logs, stacks of overflowing tickets and customer details, among other things. How can any user get valuable information amid this rapid influx of data? Imagine a situation where your firm's revenue takes a hit owing to an unexpected failure in some business process. It would be a nightmare for IT admins to sift through the interminable piles of data to deduce exactly why and where the problem occurred. To save time and their sanity, they need a solution that instantly analyzes data and detects the problem for them. Enter IT analytics. Analytics tools unify data from different IT functions and transform it into actionable information that can improve process efficiencies. By providing visibility ... (more)

ITSM Analytics | @CloudExpo @Zoho #BigData #IoT #ITSM #BI #AI #Analytics

Five Ways ITSM Analytics Improves IT Service Delivery By Sridhar Iyengar, Vice President, Product Management, ManageEngine Over the past few years, IT service management (ITSM) has become increasingly important to an organization's IT strategy, and companies are seeking new ways to improve IT service delivery and efficiency via better ITSM processes. This increases the importance of tracking and measuring critical KPIs. However, due to overwhelmingly large amounts of data, users find it challenging to manually access, track and analyze critical help desk information quickly. Using ... (more)

Self-Service Analytics Is Replacing Traditional BI | @CloudExpo #Cloud #BusinessIntelligence

Why Self-Service Analytics Is Replacing Traditional Business Intelligence By Pritika Ramani, Product Analyst, ManageEngine Modern organizations typically use several IT tools to monitor their applications, networks and other IT components in real time. Unfortunately, this leads to independent data islands, which creates a one-dimensional view of IT. In order to make strategic decisions, organizations need an IT operational analytics tool to analyze data from multiple sources, spot trends and make better decisions. While there are several analytics tools in the market, most tend to ... (more)

IT Service Desk By @Zoho | @DevOpsSummit @ManageEngine #CD #DevOps

Top Five Practices to Ensure Agility in Your IT Service Desk By Aparna TA, Product Analyst, ManageEngine The agile approach is everywhere. Born in the software development world, agility means adaptive planning, ongoing development and continuous improvement. Rapid and flexible response to change is critical. It is not surprising that the best practices of agile software development penetrated into other areas, and ITSM is no exception. Unless you've been away from ITSM for the last 10 years, you know that an agile IT service desk is flexible, automates processes for quicker incid... (more)

Ten Tips for Taming IT Tickets | @CloudExpo #API #Cloud

By Shailesh Kumar Davey, Director, Engineering, ManageEngine In many organizations, IT support seems to follow a corollary of Moore's Law in which the number of support tickets - rather than the number of transistors - doubles every two years. Even companies that experience slower growth find that tickets ultimately proliferate and threaten to overwhelm their IT support teams if they haven't kept their ticket management systems and processes up to date. You can avoid that fate by following the 10 steps below to keep tickets manageable, resolve them quickly and provide an amazing ... (more)