Simple Secrets of Successful Knowledge Management
By LeAnn Smiles, Product Analyst, ManageEngine
Knowledge that doesn't serve is knowledge wasted. And for knowledge gained
from experience and research to be useful, IT enterprises need to organize,
manage and offer it in the best way possible. Fortunately, the best way isn't
a Herculean task when you employ simple tricks to build a profound knowledge
base (KB). A sound knowledge base eliminates the need to rediscover or
reformulate knowledge and improves the support process. With that in mind,
consider these best practices to help build a successful knowledge base.
1. Collect information to build your KB.
The most important part of knowledge management is building knowledge itself.
The first step is to identify prospective areas from which knowledge can be
derived and extract information. Resolutions on common issues can... (more)
Seven Essentials for a Top-Performing IT Help Desk
By Ujjwal Sood, product analyst, ManageEngine
The help desk forms the backbone of IT operations for many federal, state and
local government agencies. In fact, the cross-functional nature of its
operation means the help desk directly impacts productivity and is an
essential part of what enables an agency to meet its stakeholder needs.
However, owing to increasingly complex IT environments, managers struggle to
ensure that their help desks are operating at optimum efficiency. This
seven-point guide will help IT managers ensure thei... (more)
Make Sense of Your Data with Analytics
By Pritika Ramani, Product Analyst, ManageEngine
The reality of data ubiquity is here-data is buried in operational
statistics, machine logs, stacks of overflowing tickets and customer details,
among other things. How can any user get valuable information amid this rapid
influx of data?
Imagine a situation where your firm's revenue takes a hit owing to an
unexpected failure in some business process. It would be a nightmare for IT
admins to sift through the interminable piles of data to deduce exactly why
and where the problem occurred. To sa... (more)
Why Self-Service Analytics Is Replacing Traditional Business Intelligence
By Pritika Ramani, Product Analyst, ManageEngine
Modern organizations typically use several IT tools to monitor their
applications, networks and other IT components in real time. Unfortunately,
this leads to independent data islands, which creates a one-dimensional view
of IT. In order to make strategic decisions, organizations need an IT
operational analytics tool to analyze data from multiple sources, spot trends
and make better decisions.
While there are several analytics tools in the market, most tend to ... (more)
Control Application Downtime with Application Dependency Maps
By Sridhar Iyengar, Vice President, Product Management, ManageEngine
Application downtime is an enterprise's worst nightmare. On top of that, it's
fairly common. According to a survey conducted by Dun & Bradstreet, 59
percent of Fortune 500 companies experience a minimum of 1.6 hours of
downtime per week. Each time a business application fails, the IT admins have
a herculean task ahead of them. They must figure out the root cause of the
problem, rectify it and get the business running - all within a short span of
time.
... (more)
ManageEngine believes IT management can be simple and affordable. Our authors share insights and how-to tips for SMBs and large enterprises. Over 120,000 companies around the world – including three of every five Fortune 500 companies – trust our products to manage their networks, data centers, business applications, and IT services, and security. We take a straightforward, customer-centric approach to IT management software. Our customers' needs drive our product philosophy. And we've built a strong, in-house R&D team to support our product team and turn customer requests into product realities. We look forward to hearing from you.
Stefano Bellasio
Ben Johnson
Ben McCormack
Colin Ritchie
Mario Blandini
Vaibhaw Pandey
Slavik Markovich
Dean Madison
Ambuj Kumar
