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Top Stories by ManageEngine IT Matters

Everything You Need to Know About ITSM Analytics By Sridhar Iyengar, Vice President, Product Management, ManageEngine ManageEngine conducted a survey to understand what IT pros need from an advanced analytics tool. The survey looked at the critical areas of analytics and reporting for service desk management around incident management, asset management and change management. Here's what they had to say: Who needs reporting the most? 76.6 percent indicated CIOs and service desk managers. Service desk managers and CIOs are key decision makers who need insight from their data to formulate better strategies. For instance, by tracking including technician performance, service desk responsiveness, IT user preferences, customer satisfaction, SLA violation rate, and other critical metrics, they can better analyze costs, trends, manage resources, and improve overall service q... (more)

Choosing Your Mobile Device Management Solution | @CloudExpo #Cloud #Compliance

10 Things to Consider As You Choose Your Mobile Device Management Solution By Nikhil Nayak, Product Analyst, ManageEngine The past decade has seen an increasing trend in employees using mobile devices like smartphones and tablets to aid in their work. This trend has fostered organizations to adopt practices like bring-your-own-device (BYOD) with hopes of improving employee productivity and efficiency. There is, however, a downside to this because such practices pose major risks concerning corporate data security and data management. In order to ward off these risks, enterprises se... (more)

Top-Performing IT Help Desk | @CloudExpo @Zoho #DevOps #ITSM #AI #DX

Seven Essentials for a Top-Performing IT Help Desk By Ujjwal Sood, product analyst, ManageEngine The help desk forms the backbone of IT operations for many federal, state and local government agencies. In fact, the cross-functional nature of its operation means the help desk directly impacts productivity and is an essential part of what enables an agency to meet its stakeholder needs. However, owing to increasingly complex IT environments, managers struggle to ensure that their help desks are operating at optimum efficiency. This seven-point guide will help IT managers ensure thei... (more)

Self-Service Analytics Is Replacing Traditional BI | @CloudExpo #Cloud #BusinessIntelligence

Why Self-Service Analytics Is Replacing Traditional Business Intelligence By Pritika Ramani, Product Analyst, ManageEngine Modern organizations typically use several IT tools to monitor their applications, networks and other IT components in real time. Unfortunately, this leads to independent data islands, which creates a one-dimensional view of IT. In order to make strategic decisions, organizations need an IT operational analytics tool to analyze data from multiple sources, spot trends and make better decisions. While there are several analytics tools in the market, most tend to ... (more)

IT Service Desk By @Zoho | @DevOpsSummit @ManageEngine #CD #DevOps

Top Five Practices to Ensure Agility in Your IT Service Desk By Aparna TA, Product Analyst, ManageEngine The agile approach is everywhere. Born in the software development world, agility means adaptive planning, ongoing development and continuous improvement. Rapid and flexible response to change is critical. It is not surprising that the best practices of agile software development penetrated into other areas, and ITSM is no exception. Unless you've been away from ITSM for the last 10 years, you know that an agile IT service desk is flexible, automates processes for quicker incid... (more)