Make Sense of Your Data with Analytics
By Pritika Ramani, Product Analyst, ManageEngine
The reality of data ubiquity is here-data is buried in operational
statistics, machine logs, stacks of overflowing tickets and customer details,
among other things. How can any user get valuable information amid this rapid
influx of data?
Imagine a situation where your firm's revenue takes a hit owing to an
unexpected failure in some business process. It would be a nightmare for IT
admins to sift through the interminable piles of data to deduce exactly why
and where the problem occurred. To save time and their sanity, they need a
solution that instantly analyzes data and detects the problem for them.
Enter IT analytics. Analytics tools unify data from different IT functions
and transform it into actionable information that can improve process
efficiencies. By providing visibility ... (more)
Five Ways ITSM Analytics Improves IT Service Delivery
By Sridhar Iyengar, Vice President, Product Management, ManageEngine
Over the past few years, IT service management (ITSM) has become increasingly
important to an organization's IT strategy, and companies are seeking new
ways to improve IT service delivery and efficiency via better ITSM processes.
This increases the importance of tracking and measuring critical KPIs.
However, due to overwhelmingly large amounts of data, users find it
challenging to manually access, track and analyze critical help desk
information quickly. Using ... (more)
Why Self-Service Analytics Is Replacing Traditional Business Intelligence
By Pritika Ramani, Product Analyst, ManageEngine
Modern organizations typically use several IT tools to monitor their
applications, networks and other IT components in real time. Unfortunately,
this leads to independent data islands, which creates a one-dimensional view
of IT. In order to make strategic decisions, organizations need an IT
operational analytics tool to analyze data from multiple sources, spot trends
and make better decisions.
While there are several analytics tools in the market, most tend to ... (more)
Top Five Practices to Ensure Agility in Your IT Service Desk
By Aparna TA, Product Analyst, ManageEngine
The agile approach is everywhere. Born in the software development world,
agility means adaptive planning, ongoing development and continuous
improvement. Rapid and flexible response to change is critical. It is not
surprising that the best practices of agile software development penetrated
into other areas, and ITSM is no exception.
Unless you've been away from ITSM for the last 10 years, you know that an
agile IT service desk is flexible, automates processes for quicker incid... (more)
By Shailesh Kumar Davey, Director, Engineering, ManageEngine
In many organizations, IT support seems to follow a corollary of Moore's Law
in which the number of support tickets - rather than the number of
transistors - doubles every two years. Even companies that experience slower
growth find that tickets ultimately proliferate and threaten to overwhelm
their IT support teams if they haven't kept their ticket management systems
and processes up to date. You can avoid that fate by following the 10 steps
below to keep tickets manageable, resolve them quickly and provide an amazing ... (more)
ManageEngine believes IT management can be simple and affordable. Our authors share insights and how-to tips for SMBs and large enterprises. Over 120,000 companies around the world – including three of every five Fortune 500 companies – trust our products to manage their networks, data centers, business applications, and IT services, and security. We take a straightforward, customer-centric approach to IT management software. Our customers' needs drive our product philosophy. And we've built a strong, in-house R&D team to support our product team and turn customer requests into product realities. We look forward to hearing from you.
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