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Top Stories by ManageEngine IT Matters

Control Application Downtime with Application Dependency Maps By Sridhar Iyengar, Vice President, Product Management, ManageEngine Application downtime is an enterprise's worst nightmare. On top of that, it's fairly common. According to a survey conducted by Dun & Bradstreet, 59 percent of Fortune 500 companies experience a minimum of 1.6 hours of downtime per week. Each time a business application fails, the IT admins have a herculean task ahead of them. They must figure out the root cause of the problem, rectify it and get the business running - all within a short span of time. Veeam's Data Center Availability Report 2014 states that, on average, it takes 2.86 hours to recover mission-critical applications and more than eight hours for non-critical applications. Business application downtime can affect customer loyalty, cripple revenue and damage a company's reputat... (more)

ITSM Analytics | @CloudExpo @Zoho #BigData #DevOps #ITSM #AI #ML #DL

Everything You Need to Know About ITSM Analytics By Sridhar Iyengar, Vice President, Product Management, ManageEngine ManageEngine conducted a survey to understand what IT pros need from an advanced analytics tool. The survey looked at the critical areas of analytics and reporting for service desk management around incident management, asset management and change management. Here's what they had to say: Who needs reporting the most? 76.6 percent indicated CIOs and service desk managers. Service desk managers and CIOs are key decision makers who need insight from their data to form... (more)

ITSM Analytics | @CloudExpo @Zoho #BigData #IoT #ITSM #BI #AI #Analytics

Five Ways ITSM Analytics Improves IT Service Delivery By Sridhar Iyengar, Vice President, Product Management, ManageEngine Over the past few years, IT service management (ITSM) has become increasingly important to an organization's IT strategy, and companies are seeking new ways to improve IT service delivery and efficiency via better ITSM processes. This increases the importance of tracking and measuring critical KPIs. However, due to overwhelmingly large amounts of data, users find it challenging to manually access, track and analyze critical help desk information quickly. Using ... (more)

The Obstacles to #Analytics Success | @CloudExpo @Zoho #BigData #AI #ML

Identifying the Obstacles to Analytics Success By Sridhar Iyengar, VP, Product Management, ManageEngine For those of us in IT management, analytics is a familiar topic with a familiar value proposition. But for many organizations, success with IT analytics is less familiar. Why do so many fail in their adoption attempts? And how can you avoid failure and embrace success? As we'll see below, the problems usually boil down to products, people and processes. Overabundance of analytics tools. Simply put, there are too many tools to choose from. The overabundance of tools complicates o... (more)

End-User Experience #Monitoring | @DevOpsSummit #DevOps #APM #IoT

Three Approaches to End-User Experience Monitoring By Sridhar Iyengar, Vice President, Product Management, ManageEngine The volume of transactions running through websites and mobile apps make customer-facing applications crucial to online businesses. If these applications perform well for their users, they generate revenue for the business. If they don't, they affect the credibility of the business, which in turn affects the overall revenue. It is therefore imperative that businesses understand how well their revenue-critical applications are behaving for their end users. From... (more)