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Top Stories by ManageEngine IT Matters

Five Ways ITSM Analytics Improves IT Service Delivery By Sridhar Iyengar, Vice President, Product Management, ManageEngine Over the past few years, IT service management (ITSM) has become increasingly important to an organization's IT strategy, and companies are seeking new ways to improve IT service delivery and efficiency via better ITSM processes. This increases the importance of tracking and measuring critical KPIs. However, due to overwhelmingly large amounts of data, users find it challenging to manually access, track and analyze critical help desk information quickly. Using advanced IT analytics, managers can identify blind spots and hidden gaps in their ITSM process as well as make accurate decisions by monitoring key metrics. Here is how advanced IT analytics can make the best of your IT service desk. 1. Minimize the impact of business downtime Anticipate servi... (more)

ITSM Analytics | @CloudExpo @Zoho #BigData #DevOps #ITSM #AI #ML #DL

Everything You Need to Know About ITSM Analytics By Sridhar Iyengar, Vice President, Product Management, ManageEngine ManageEngine conducted a survey to understand what IT pros need from an advanced analytics tool. The survey looked at the critical areas of analytics and reporting for service desk management around incident management, asset management and change management. Here's what they had to say: Who needs reporting the most? 76.6 percent indicated CIOs and service desk managers. Service desk managers and CIOs are key decision makers who need insight from their data to form... (more)

IT Service Desk By @Zoho | @DevOpsSummit @ManageEngine #CD #DevOps

Top Five Practices to Ensure Agility in Your IT Service Desk By Aparna TA, Product Analyst, ManageEngine The agile approach is everywhere. Born in the software development world, agility means adaptive planning, ongoing development and continuous improvement. Rapid and flexible response to change is critical. It is not surprising that the best practices of agile software development penetrated into other areas, and ITSM is no exception. Unless you've been away from ITSM for the last 10 years, you know that an agile IT service desk is flexible, automates processes for quicker incid... (more)

Control Application Downtime with Application Dependency Maps | @CloudExpo #Cloud #APM #Monitoring

Control Application Downtime with Application Dependency Maps By Sridhar Iyengar, Vice President, Product Management, ManageEngine Application downtime is an enterprise's worst nightmare. On top of that, it's fairly common. According to a survey conducted by Dun & Bradstreet, 59 percent of Fortune 500 companies experience a minimum of 1.6 hours of downtime per week. Each time a business application fails, the IT admins have a herculean task ahead of them. They must figure out the root cause of the problem, rectify it and get the business running - all within a short span of time. ... (more)

The Obstacles to #Analytics Success | @CloudExpo @Zoho #BigData #AI #ML

Identifying the Obstacles to Analytics Success By Sridhar Iyengar, VP, Product Management, ManageEngine For those of us in IT management, analytics is a familiar topic with a familiar value proposition. But for many organizations, success with IT analytics is less familiar. Why do so many fail in their adoption attempts? And how can you avoid failure and embrace success? As we'll see below, the problems usually boil down to products, people and processes. Overabundance of analytics tools. Simply put, there are too many tools to choose from. The overabundance of tools complicates o... (more)